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Premium Dedicated Servers – Cogameservers

UserPost

9:15 pm
July 6, 2012


Marcus

Beta Member
Beta Member

posts 95

1

Hello,

In Devin's review he mentions that I was snotty on Xfire. I was not snotty I told him that support requests are not taken via IM, support related questions and concerns can be directed to our email, our ticket system, our live support system, or our phone line.

Our staff said that the "Sysadmin in him wants to puke" because of all the things that were installed. That was not the only thing we said. This was in a paragraph and Devin took it out, basically to make it look bad.

Devin was requesting support on third party applications such as Team Speak and mostly to get a game that had it dedi files released a few days before he tried and started having problems.

Devin installed many scripts and programs to try and getting it to work, his server was loaded with all kinds of stuff, and wanted us to fix it even though we don't support 3rd party plugins.

We decided we would try and assist him as he really needed it right away. Keep in mind we didn't charge any fee's for this service.

As far as his friend goes, his friend had a due date, and knew his due date from the first time he ordered with us. His invoice was created at least 7 days in advance, automatically. He got several reminders. The first day he was overdue he was emailed saying he would be charged $25.00 each day being late.

We were finally contacted 48 hours over due, where he now owed $50.00 total in late fee's. This client didn't like that, and filed a PayPal Dispute.. Even when the dispute was open we told him we were willing to work with him, if he closed the dispute we would forget the late fee's this time and just keep moving along. Even though it is his responsibility to let us know what is going on.

I would go further in detail about both situations, but I don't believe in publicly denouncing companies.

Oh, and also I found out from Devin "we bought out his "company" since he got tired of running it, him and my ceo are good friends with him" –

We are willing to work with all of our customers. Their are a lot of people that could back me up on this statement.

Here is the review he made on us:

I run a gameserver company called Clanoutpost Gameservers. We used him for 1 month and didn’t like it a single bit. The price is good but your paying for what you get. I asked him how to fix something via xfire and he got snotty with me. His support staff said that my dedicated box wanting to make him puke because of all the programs we had running for different games and addons. I was not happy at all, he tried to get to me to host from them for a few months, I said I’d try and it was a waste of money. He also jacked up the price for one of my friends by $50 because he was 48 hours late on payment. Website is poorly made aswell

You may see it by going to http://www.gsprating.com/premi…..d-servers/

Marcus T.
Managing Director
Premium Dedicated Servers & Main Street Savvy, LLC.
1-888-589-7024 Ext. 101

4:46 am
July 7, 2012


Marcus

Beta Member
Beta Member

posts 95

2

On a side note, we do not just provide support via tickets, we do provide a 1-888 number, a live chat, and email based support.

We asked for him to open a support ticket since he had several questions, and we generally do not provide support via our IM'ing clients.

Marcus T.
Managing Director
Premium Dedicated Servers & Main Street Savvy, LLC.
1-888-589-7024 Ext. 101

7:37 am
July 7, 2012


Megatron

Canada

Member

posts 8

3

I think its funny how you just bring that up, you completly forgot about loosing client information. Here is the nice xfire chat I had with marcus

[19:12] pdsmarcus: Hey
[19:12] 9th|Megatron: Hey
[19:12] pdsmarcus: Locked yourself out?
[19:13] 9th|Megatron: not out, its something like that though
[19:13] 9th|Megatron: the box won't let us do anything
[19:13] pdsmarcus: Yeah, so do you need a KVM setup?
[19:13] 9th|Megatron: whats that?
[19:13] pdsmarcus: Well, what exactly is wrong? You probably should opena ticket.
[19:13] pdsmarcus: My tech's will recommend what you should dp.
[19:13] pdsmarcus: do*
[19:14] 9th|Megatron: If I do that I'll wait a good half a day like I did before for a port
[19:14] pdsmarcus: We emailed you your server info, and your request wasn't detailed at all.
[19:14] pdsmarcus: You can open aticket or recieve no support at all mate.
[19:15] pdsmarcus: Up to you! If you need support, you must open a ticket though.
[19:15] pdsmarcus: With detailed questions and informations.
[19:15] 9th|Megatron: Now that kind of talk is what gets people to leave "You can open aticket or recieve no support at all mate."
[19:15] pdsmarcus: Well you just said you won't open one cause it will take days..

Here is another one, I love how this one goes. They moved databases and lost client information

[19:19] pdsmarcus: I think that when we transferred our website over to a new system your account got deleted, that's weird
[19:20] 9th|Megatron: gotta save the database before moving over
[19:21] pdsmarcus: We did -
[19:21] 9th|Megatron: more time wasted =\
[19:21] pdsmarcus: Could've opened a ticket?
[19:21] 9th|Megatron: open a ticket for something i didnt know happened?
[19:21] pdsmarcus: If you don't need support, then don't open a ticket..
[19:21] pdsmarcus: Thought you needed help, my bad.
[19:22] 9th|Megatron: again good way to treat customers
[19:22] pdsmarcus: No, you keep saying you need help, but you don't need a ticket.
[19:22] pdsmarcus: IF you need support, you can open a ticket like anyone and everyone else, mate.
[19:22] 9th|Megatron: how can I submit a ticket when my information isnt there?
[19:22] pdsmarcus: I'm not sure what's going on now.

9:48 am
July 7, 2012


Marcus

Beta Member
Beta Member

posts 95

4

Hi,

Please provide accurate logs next time.

You continue to degrade our company, which you think is helping your businesses now, I guess?

I am not sure.

It's not helping you – Please stop. Try to act professional, and not immature by posting everywhere with inaccurate information.

Thanks,

Marcus T.
Managing Director
Premium Dedicated Servers & Main Street Savvy, LLC.
1-888-589-7024 Ext. 101

11:01 am
July 7, 2012


colbyp

Member

posts 3

5

Marcus said:

Hi,
Please provide accurate logs next time.
You continue to degrade our company, which you think is helping your businesses now, I guess?
I am not sure.
It's not helping you – Please stop. Try to act professional, and not immature by posting everywhere with inaccurate information.
Thanks,

100% Agreed with Marcus, you're making cogameservers look like it's being ran by children. Act professional. You've just lost a future client. Me.

12:53 pm
July 7, 2012


pWilly

New Member

posts 1

6

Having support done over a ticket is pretty typical for a few reasons.

1) It's more secure than IM
2) It's easy to document what the resolution to the problem was
3) It provides a way for more than 1 staff member to solve the problem

cogameservers seems like a kid that complains even though Marcus' staff went out of their way to fix his issues (referring to other posts on other forums, i've been following this issue closely)

7:22 pm
July 7, 2012


Megatron

Canada

Member

posts 8

7

How is this information inaccurate marcus? The logs don't lie. I know this isn't helping my business, I'm creating a review on how I feel things were done, if they were done differently like I said in the xfire conversations. "You can open aticket or recieve no support at all mate" could of been easily changed. "I'm sorry but I can not help you with this problem, please submit a support ticket so we have a file of your issue so if anyone else has this problem we can refer back to your ticket" Very easy to change words from sounding bad to good.

9:00 pm
July 7, 2012


Marcus

Beta Member
Beta Member

posts 95

8

Hello Devin,

The way you think things were being done is incorrect. The information that you have suggested to in your 4 or more threads that you have posted are all the same thing with things taht are completely false, such as information pertaining on your friends account. 1 and a half day responses? We never even serviced you for any other requests before that.. So you wouldn't know our average response times.

Anyways – I'm all done discussing this on 4+ different forums. Good day.

Marcus T.
Managing Director
Premium Dedicated Servers & Main Street Savvy, LLC.
1-888-589-7024 Ext. 101

9:42 pm
July 12, 2012


Artur

Canada

Guru

posts 113

9

Sincerely,
Artur Minacov

4:40 pm
September 11, 2012


GamingDuplex LTD

UK, Luton

Member

posts 15

10

Is it true Marcus?
Did you loose the clients data?



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