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UNIT Servers – Dispute Review "TheTruth"

Topic Locked
UserPost

2:06 am
April 26, 2012


Benjamin

US

Member

posts 58

1

Post edited 2:03 pm – April 26, 2012 by Bobby


Link to the review: http://www.gsprating.com/units…..mment-2373

TheTruth

April 25th, 2012

Website is a mess and half of the links are broken.

On April 20 2012, they went down without warning and have been offline ever since. Their website finally appeared again today (after nearly a week of a white page saying “back soon”, which was ridiculous) but it doesn’t look like any of the services are running.

AS of 4/20/2012 http://www.UNITServers.com was hacked. We had a PHP script injected to our website. The breech has allowed the hacker access to many secure areas containing data storage of web hosting and game server hosting. No client info or credit card information has been leaked. We have incurred a downtime of 138 hours to our website. All of our customers services were back up and running within 86 hours.

The hacker will be prosecuted to the fullest extent of the law. UNIT and 1 other company were affected by this person. UNIT was able to collect data on the hacker. We have forwarded his personal info to our lawyers and local and federal authorities.
We will be giving all clients 1 month of service after we restore data bases. Sorry for the inconvenience we have learned from this and will be rebuilding the website with more protection so this does not happen in the future.
Also your not even a client I have been talking with almost all of our clients VIA Live support & Tickets all there servers are online and there satisfied so please stop making false Reviews when your not even a customer.

Benjamin.

2:42 pm
April 26, 2012


TheTruth

Member

posts 7

2

What sort of host has a single machine and needs a week to recover from being hacked?

Whether or not this was your fault or the fault of a hacker (which is still your fault for having bad security), it affects the quality of your service. Disputing my claim that you were down for a week by giving an excuse does not change the fact that you were down for a week.

Also, I emailed the main site and got a response from Paulo Estrada with the subject "You think your smart?"

Here is the exchange:

On Thursday, 26 April, 2012 at 6:06 AM, Paolo Estrada wrote:

Answer ? from above! (Referring to the subject of the email.)

On Thu, Apr 26, 2012 at 9:12 AM, you wrote:

I lodge a complaint and I get a smart-ass reply from you?

What sort of business are you running?

Worst service and worst customer experience ever.

On Thursday, 26 April, 2012 at 5:33 PM, Paolo Estrada wrote:

First of all you are not a customer. So get lost!

Just lovely.

2:58 pm
April 26, 2012


Benjamin

US

Member

posts 58

3

Post edited 3:06 pm – April 26, 2012 by Benjamin-UNIT| Servers


We have contact all of our customer's and there Servers are online. And your Email is [email protected] and that Email is not in our systems.
so please get a life, Mr.Troll.

What sort of host has a single machine and needs a week to recover from being hacked?

Have do you know we have 1 machine? As matter as fact we have 4 Machines online ATM So here we go again if you were a customer you would of known that.

Ps if you are a customer please PM me here your Email you used while buying the server or just post it down here.

Thanks.

Benjamin.

3:01 pm
April 26, 2012


TheTruth

Member

posts 7

4

Post edited 3:08 pm – April 26, 2012 by TheTruth


I have to be a customer in order to warn others about your service?

This is a legitimate concern and future customers should be aware of it and know to shop elsewhere.

EDIT:

From this very forum, the rules state:

- Create a new post in "Disputed Reviews" titled (Your Company – Dispute Review "ReviewerName")
- Copy/Paste review in your post as a "Quote" and include a link to the review.
- Above or Below the review you need to explain why this review is untrue

How is anything I am doing eligible for dispute? How is my review "untrue" when everything I claimed is fact? In your very first post here, you even admit the fact that you had extensive downtime…

3:38 pm
April 26, 2012


chadgg

Member

posts 4

5

Ok guys, everyone needs to calm down. I have a few things to say, I represent UNIT|servers as a server tech, I build the machines that hosts Our clients. Now as a well educated person in the IT field, I know that it doesnt matter how secure something is, if someone wants in bad enough it can be done. Now The hacker that got into our system is the cause of our downtime, and we have been working Non stop around the clock to Recover files from deleted partitions, and we have managed to get out site Back online. Now in reference to your comments about bad service, Our service is as good as it gets, If you have something to say about Our Company then that is your opinion and you are rightfully entitled to your opinion. Now I do Not appreciate you coming on here, and trying to tell people things such as how many machines we have and such as that is of no relevance to the quality we offer. So please post your degrading comments else where as we do not appreciate it as a hard working company Who cares about our clients more then what you are making it seem. If you have any further Questions or comments, You may contact me personally at [email protected] and I will gladly Chat with you. Thank you and have a nice day.

3:45 pm
April 26, 2012


Artur

Canada

Guru

posts 113

6

First of all, we are all humans. We do commit mistakes. Some are big, some are not like in this case. I have to say that to tell somebody to get lost on an official live chat is not very professional. Even tough you know you are being trolled, but it is still not the best way to handle customers or people like that.

However, on the other side, I have to say that it is good to know you guys are doing major changes to handle this situation, and make sure that it will not happen again. The fact the hacker had access to secure areas is not good for business. The "Troll" in fact tried to tell people that they should be careful, but at the same time, he did not handled it well…

In my opinion, we all can make mistakes, but what makes people different is the way they handle things out in order to not commit the same mistake again. You have to proof that it will not happen.

I always supported Unit Servers, and I know for a matter of fact that their customer service and server quality are top notch. I known Paolo and Ben for a while now, and I know they want to succeed in this business, and they also care about their customers.

Good luck to them!

Sincerely,
Artur Minacov

3:47 pm
April 26, 2012


chadgg

Member

posts 4

7

I posted this to the owner of edge game servers, a victim of the same hacker: I am seeing a pattern here, People are trying to degrade and exploit all these game server companies, and what does it accomplish? I mean do they understand how much effort and time and dedication it takes to do something like this? See the problem with society these days is this, no one appreciates the value of good hard honest working business men, so they slander and extort and attempt to make them out to be less then what they really are. Why can't we just Mind out own business, pay our bills and Be happy game providers? why should we have to worry about people talking down on us, when we know that we provide service above the standard expected level, this goes out to the owner of edge game servers, I am the server tech from UNIT|servers another company that was brutally exploited, I am sorry for the pain and suffering this person has caused you, I feel your pain, and I hope you and your customers can work through the hard times and see the bright light at the end of the tunnel. Just be strong and do what you know is right and justice will be served to those who try and bring us down. Have a wonderful day and good luck.

4:00 pm
April 26, 2012


Marcus

Beta Member
Beta Member

posts 95

8

Hello -

This seems to be a heated topic.. However, I think that the hacking of EdgeGameServers and Unit Servers is very unfortunate. Could there have been something to prevent this from occurring. I am willing to bed their was.

I am sure that both companies are taking extra precautionary measures as they fix (or have fixed) things.

Benjamin and I have spoke on numerous times in regards to the issues and problems they have been going through.

Reviews made on GSPRating do not have to be positive, however, the person making a review, should always be able to identify themselves some way.. Whether it is mentioning name, or the community they are a part of.

The events that have occured, are unfortunate. However, keep in mind every company has had a situation if not like this, somewhat similar. Cages/cabs going down, website downtime, server hd's going bad, or whatever the case may be.

Marcus T.
Managing Director
Premium Dedicated Servers & Main Street Savvy, LLC.
1-888-589-7024 Ext. 101

4:00 pm
April 26, 2012


Marcus

Beta Member
Beta Member

posts 95

9

Post edited 4:07 pm – April 26, 2012 by Marcus


double post – my bad.

Marcus T.
Managing Director
Premium Dedicated Servers & Main Street Savvy, LLC.
1-888-589-7024 Ext. 101

4:02 pm
April 26, 2012


Paolo Estrada

New Member

posts 1

10

Post edited 4:21 pm – April 26, 2012 by Paolo Estrada


Legal action is being taken against you and your counterparts. Have a good day

4:21 pm
April 26, 2012


TheTruth

Member

posts 7

11

Post edited 4:31 pm – April 26, 2012 by TheTruth


Well, whenever you do talk to Jonathan Gaskins, he won't recall any of this, because I'm not him.

I'm just a peeved off user of one of your clients that wasn't getting enough answers and didn't quite appreciate having to deal with over a week of downtime. I wanted the exact OPPOSITE of whatever this Jonathan sought to do.

I get that you're grasping at straws to recover from this downtime, but blindly throwing out accusations at whomsoever shows you some hostility is pointless. You need to learn to better deal with your users, both in terms of communicating issues and communicating WITH them. Telling them to "get lost" is, frankly, very unprofessional.

EDIT:

Paolo removed information from his last post regarding a "Jonathan Gaskins" who he claims to be from North Carolina (I assume this is the hacker). Posting this edit in order to explain my post above as it is now out of context.

5:55 pm
April 26, 2012


chadgg

Member

posts 4

12

What can we do to make things right with you, after you show us Proof of purchase for a server through us?

6:02 pm
April 26, 2012


TheTruth

Member

posts 7

13

I wanted to get your attention. Going down for a week is bad for business, and treating your end-users like dirt is even worse. It only got to this point because of Paolo's initial response to me, telling me to "get a life".

I don't care whether you see this as "trolling" or not. I don't think that word has much meaning anymore. I'm simply an annoyed user who was told off by your staff instead of being treated with some care, and that set me off.

11:11 am
April 27, 2012


Artur

Canada

Guru

posts 113

14

This topic should be locked.

Sincerely,
Artur Minacov

2:58 pm
April 27, 2012


MarkLaV74

Canada

Beta Member
Beta Member

posts 66

15

Post edited 3:00 pm – April 27, 2012 by HogWildMark


Deposit Servers said:

This topic should be locked.

I agree and support this suggestion

To be honest this is nothing but a flame post from the beginning. I have been contemplating reporting it to the admins to have it closed. This all should have been handled between the customer and the company and not on a public forum.

6:39 pm
April 27, 2012


TheTruth

Member

posts 7

16

What is the purpose of this website? Shouldn't customers be aware of fly-by-night operations like this? If every review is a glowing one, then clients never get the full picture.

7:35 pm
April 27, 2012


MarkLaV74

Canada

Beta Member
Beta Member

posts 66

17

TheTruth said:

What is the purpose of this website? Shouldn't customers be aware of fly-by-night operations like this? If every review is a glowing one, then clients never get the full picture.

Disputes and Reviews yes are the purpose of this section. HOWEVER! to come on to a forum even if it is in the Dispute section does not mean any customer and owner of a company get to post numerous comments on a forum and argue/flame each other back and forth. It shows a total lack of professionalism and integrity.

I would never even associate my company with any owner or company that represents itself in that manner. It would reflect badly on myself and company.

This should have better handled. This is not a place to publicly flame one another. We do not need to see a customer and a company argue on the forums.

I personally find it very hard to take anyone seriously with the word "trolling.com" as part of their email. Sounds suspicious if you ask me.

This would have better handled via PM and not OPEN to the public. It shows the low level or professionalism on both parties in my opinion.

I would never handle this situation in this matter nor do I condone such actions.
If you really have a problem with this company then there are literally hundreds of review site and forums to post that review.

I do suggest you be prepared to backup all accusations via screen shots and logs of conversations should you be approached considering whom ever hacked their servers is at risk of a law suit.

10:26 pm
April 27, 2012


TheTruth

Member

posts 7

18

My name is Tony Rollings and so my initials are T. Rollings. Unfortunate, I know.

I'm sorry you can't take me seriously, but I'd think you'd go by the facts and not the flame war. They posted a dispute and I defended myself. What is the point of having a forum for dispute if you can't… dispute?

I don't see how I would have PM'd anyone when I left a review. The reviews are meant to be public. Again, what's the point of the dispute forum at all, then?

If you really have a problem with this company then there are literally hundreds of review site and forums to post that review.

So I don't post my review here? I don't understand. Are you saying I should have ignored the dispute altogether and let UnitServers get away with removing a negative review over a downtime event they themselves admit to?

Thanks for the information.

5:24 am
April 28, 2012


MarkLaV74

Canada

Beta Member
Beta Member

posts 66

19

I was going to make a lengthy post. But decided to PM you instead.

8:49 am
April 28, 2012


Benjamin

US

Member

posts 58

20

Hey there,
Before Bobby locks this , I just wanted to apologize for my previous post. I'd basically gone 5 days without any sleep trying to fix this whole mess, and so I was stressed and not really thinking clearly. It was immature of me and wasn't fair to you, and I hope you'll accept my apology.

Sincerely,
Benjamin.

Benjamin.



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